Requirements: Requires a Bachelor's in Information Technology, Applied Computer Science, or related field. The position allows for remote work within Arizona and reports to the company's office in Scottsdale, AZ. Travelling to customer sites to assist in problem diagnostics, and performing after hours cell phone support on a rotating basis. Documenting all customer contacts and activities in CRM while also providing beta/sprint support for assigned products. Maintaining current working knowledge of Axway products and technology. Acting as a gateway between the customer and the next level of resources ensuring issues have met minimal requirements for escalation. Responding to phone, email, and web ticket customer issues within target service levels. Leading accounts through resolving complex issues, including customer meetings, status reports, and updates. Providing advanced complex troubleshooting assistance, problem replication/duplication, and diagnostic support for both the application and environment, including operating system, database, and network. Customer Tech Support Engineer III for Axway, Inc. Unauthorized or illegal use may subject you to prosecution.Sr. Evidence of your use, authorized or unauthorized, collected during monitoring may be used for civil, criminal, administrative, or other adverse action. By logging into this agency computer system, you acknowledge and consent to the monitoring of this system. Therefore, there should be no expectation of privacy with respect to use of this system. All information, including personal information, placed or sent over this system may be monitored, and users of this system are reminded that such monitoring does occur. Any information on this computer system may be examined, recorded, copied and used for authorized purposes at any time. All agency computer systems may be monitored for all lawful purposes, including but not limited to, ensuring that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability and operational security.
This computer system, including all related equipment, networks, and network devices (including Internet access), is provided by the Department of the Interior (DOI) in accordance with the agency policy for official use and limited personal use. WARNING TO USERS OF THIS SYSTEM THIS IS A NOTICE OF MONITORING OF THE DEPARTMENT OF THE INTERIOR (DOI) INFORMATION SYSTEMS. Providing information is voluntary, however, the information is necessary for DOI to authenticate user identity and authorize access to the Secure Transport service.” Information may be shared with authorized agency officials for account management and operational oversight, policy enforcement purposes, investigation, and as required under Federal law. Information will be used to manage user accounts, authenticate users and ensure the security of the system. 1401 for the purpose of providing a sponsored service to Department of the Interior (DOI) Secure Transport customers to securely transfer files between organizations. “This information is requested pursuant to 5 U.S.C.